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COMMON LISTENING PROBLEMS STUDENTS AND OTHER CATEGORIES OF PEOPLE MUST DEAL WITH TO ENSURE EFFECTIVE LISTENING AND GOOD RETENTION.
1) If we have defective ears or we are mentally disturbed
2) Viewing a topic as uninteresting or boring. When you make such an assumption, you ‘ll get nothing out of a speech
3) If speaker is a bad communicator
4) Evaluating a speaker’s appearance, dress or delivery rather than the worth of what is being said.
5) The environment may be unconducive
6) Failing to hear or listen to the person because we have jumped to conclusions and we can not hear other qualifying comments the speaker is attempting to make
7) We hear what we want to hear. Communication experts say we; hear half of what is said, listen to half of that, understand half of that, believe half of that and remember half of that. Past experience often causes us to expect to hear the same messages in similar circumstances.
8) Listening only for facts. Poor listeners spend so much time listening for facts and taking notes on names, dates and other details that they often miss the main points.
9) Ignoring information that conflicts with our preconceived notion. Most of us tend to discount or ignore information or facts as irrelevant if they disagree with preconceptions rather than change our mind.
10) Words often have different meanings to different people. Many words have different meanings, depending on the context in which they are used.
11) Faking attention or looking at a speaker and pretending to listen. Many of us fake attention so that we can “daydream” about other things. However, this practice is self deceptive, because we cannot understand what is going on if we are guilty of this.
12) Having a closed mind to new ideas or changes in thinking. Little real listening can take place if you have your mind made up before you hear another’s point of view. “Don’t bother me with the facts, I have already made my decision.”
13) Emotional stress e.g. sleep
14) Too keen to want to respond as in debates (defensiveness)
Ladies and gentlemen, you have been given strategies for improving listening skills in my previous post, you can also visit www.hubpages.com/hub/listeningskills4u . Go for them.
Up next is “polite and effective ways of receiving phone calls for an organisation and from people by staff to ensure good customer care.” After the adverts time out.
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POLITE AND EFFECTIVE WAYS OF RECEIVING PHONE CALLS FOR AN ORGANISATION AND FROM PEOPLE BY STAFF TO ENSURE GOOD CUSTOMER CARE.
ü Press the receiver button (as the case may be)
ü Give a greeting
ü Announce your name or organisation’s name
ü Always have a pen and paper by your phone
ü Always keep your diary by your phone
ü Concentrate your attention on it and do not talk to anyone else except on double line phones. Reduce all distractions
ü Listen carefully to take notes
ü Be polite
ü Repeat messages to caller
ü Do not ask “if a person understands or hears” but WHAT he understands
ü If possible ask the person to repeat your message to you
ü Be brief and precise (concise)
ü Save time
ü If it is necessary, ask for what is to be done thereafter
ü Replace receiver gently
In the next post (few days) the reverse case will be handled – making calls to people in the name of an organization. See you in few days.
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www.hubpages.com/hub/prophecies2011
www.hubpages.com/hub/biz2011
www.hubpages.com/hub/skinrenewal
www.hubpages.com/hub/listeningskills4u
www.hubpages.com/hub/joshuarealestate
www.hubpages.com/hub/bizideas4u3
www.hubpages.com/hub/bizieas
www.hubpages.com/hub/businessmotivation
See you in few days for a fresh post.
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